FAQ

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Star Material Solutions

Commonly asked questions by our customers
Who are Star Materials?

Star Materials is incorporated in Hong Kong, with divisions in China and Europe. The management is made up of people with over 40 years’ experience of global and Chinese industrial diamond industry. Strategic global manufacturing locations, and knowing what top class tool makers need allow Star to produce top quality products to meet customer expectations. Star has grown substantially year on year since 2007 and now supplies over 30 countries globally, and continues to grow year on year.

What makes Star Materials any different from other diamond suppliers?

Star is an independent company that understands the different global industrial diamond markets. With strategic manufacturing and state of the art processing locations and in-house technical expertise in China and Ireland we leverage all facets of our business to meet customer demands, be they price driven, product development driven, or both. We develop Intellectual Property independently or in partnership with our customers to assist them differentiate in a competitive market, and we have successfully partnered in new diamond tool development continuously for the last years.

How can I be assured of quality?

Star Materials has two quality control centres in Europe and in China managed by experienced staff. We are also ISO certified. The last process for each product batch is a full quality control analysis and this data is used to certify each batch and the certificate is sent to the customer. Everything is transparent with a range of data sent out. Each product is designated a lot number that can be traced back through our systems for a 4 year time frame.

How can Star drive R&D with our partners?

Through the analysis of the diamond tools visually and chemically through to the recovery of  the diamond from tools, Star can carry out deep analysis of the matrix/diamond relationship and interaction. Star has also developed tailor made sorting and processing equipment to manipulate diamond grades to suit many types of new diamond tooling. This is a vital part of our business.

Is the Star Material price competitive?

We are experts on the industrial diamond market and we present a non-matched value package in terms of service, quality, and essentially price. Our CEO is an ex-Global Strategic Sourcing Manager for a large industrial tool maker and we have geared our offering to allow the maximum value for our customer. We understand what our customer’s total requirements are.

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